Privacy Policy

1. Introduction Perth Tutors WA ("we," "our," or "us") respects your privacy and is committed to protecting the personal data you provide to us. This Privacy Policy outlines how we collect, use, and share your personal information when you interact with our website or services. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. 2. Information We Collect We may collect and process the following types of personal information: 2.1. Information You Provide to Us Registration Information: When you sign up for our services, we may ask for your name, email address, date of birth, mobile phone number, and a password. This information is necessary to create your account and provide our services. Profile Information: You may choose to provide additional information such as a photograph, postal address, mini-CV, and experience. This information helps us enhance your profile on our platform. Communication Records: We may keep a record of your correspondence with us, including any issues or concerns you report. Transaction Information: Details of transactions, including payment information, are collected when you engage in financial transactions through our platform. Survey Responses: Information from surveys or questionnaires you complete may be collected for analysis and user understanding. Certification Documents: You may be asked to provide diplomas, certificates, or identification documents as part of your profile verification. 2.2. Information We Collect Automatically Technical Data: We may collect information about your device and internet connection, such as your IP address, browser type, and operating system, through the use of cookies and other technologies. Usage Data: We collect information about your activities on our platform, such as the number of lessons offered or requested, and your message response rate. Social Media Data: If you sign up through social media authentication, we may access certain personal information from your social media account in accordance with the platform's terms. 2.3. Data Retention Your data will be retained indefinitely unless you request its deletion. To request data deletion, please contact us at contact@perthtutorswa.com. 3. How We Use Your Information We use the information we collect for the following purposes: Purpose Legal Basis 3.1. Service Provision: To fulfill our contractual obligations and provide the services you request, including managing your account and processing transactions. Necessary for the performance of a contract. 3.2. Communication: To send you service-related notifications and updates via email, SMS, or other communication channels. Necessary for the performance of a contract or based on your consent. 3.3. Payment Processing: To facilitate payments for services or transfer payments to you as required. Necessary for the performance of a contract. 3.4. Profile Customization: To allow you to personalize your profile and enhance your user experience. Based on your consent. 3.5. User Interaction: To enable communication between members regarding services or lessons. Necessary for the performance of a contract or based on your consent. 3.6. Customer Support: To provide you with customer support and respond to your inquiries. Necessary for the performance of a contract or based on your consent. 3.7. Compliance and Security: To ensure compliance with legal obligations and maintain the security of our platform. Necessary for legal compliance and our legitimate interests. 3.8. Marketing: To send you marketing communications and targeted advertisements. Based on your consent or our legitimate interests. 4. Sharing Your Information We may share your personal information with the following parties: 4.1. Community Members: Information such as your name, photograph, and contact details may be shared with other members as part of the lesson arrangement process. 4.2. Third-Party Service Providers: We may share your information with trusted third parties who provide services on our behalf, such as payment processors, identity verification services, and technical support. 4.3. Legal and Regulatory Authorities: We may disclose your information if required by law or in response to legal processes, such as a court order or subpoena. 4.4. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. 4.5. Social Media Platforms: If you connect your account to a social media platform, we may share certain information with that platform in accordance with their privacy policies. 5. Your Rights You have the following rights regarding your personal data: Access: You have the right to request access to your personal data. Correction: You may request the correction of any inaccurate or incomplete personal data. Deletion: You can request the deletion of your personal data, subject to certain legal obligations. Objection: You may object to the processing of your personal data for marketing or other purposes. Data Portability: You have the right to request the transfer of your personal data to another service provider. Complaint: You have the right to lodge a complaint with a data protection authority if you believe your rights have been violated. To exercise any of these rights, please contact us at contact@perthtutorswa.com. 6. Security of Your Information We take appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information. 7. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy. 8. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at contact@perthtutorswa.com.